Vic Cleaning respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, or request our cleaning services. This policy is intended to reflect the requirements of the New Zealand Privacy Act 2020 and its Information Privacy Principles.
1. Information We Collect
When you contact Vic Cleaning or request a quote, we may collect information such as your name, phone number, email address, property or service details, and any other information you voluntarily provide through our website forms, email or telephone.
We only seek information that is reasonably necessary for legitimate business purposes, such as responding to enquiries, preparing quotes and providing our cleaning services.
2. How We Use Your Information
We may use your information to:
- Respond to enquiries and quote requests
- Arrange and provide cleaning services
- Communicate with you about bookings or services
- Improve our website and customer experience
- Maintain business and service records
- Meet applicable legal or regulatory requirements
We generally use personal information only for the purpose for which it was collected or a directly related purpose.
3. Sharing Your Information
Vic Cleaning does not sell or rent your personal information. We may disclose information where reasonably necessary to provide our services, operate our business, use service providers, or comply with legal obligations. Personal information will generally only be disclosed for the purpose for which it was collected, a directly related purpose, with your authorisation, or where otherwise permitted by law.
4. Security & Storage
We take reasonable steps to protect personal information against loss, unauthorised access, misuse, alteration or disclosure. We retain information only for as long as reasonably necessary for the purpose it was collected or as required by law.
5. Your Privacy Rights
Under the New Zealand Privacy Act 2020, you generally have the right to request access to personal information we hold about you and ask us to correct information that is inaccurate or incomplete.
6. Website & Cookies
Our website may use cookies, analytics tools or similar technologies to help us understand website usage, improve performance and provide a better user experience. You can adjust cookie settings through your browser.
7. Contact Us
If you have questions about this Privacy Policy or want to request access to or correction of your personal information, please contact:
Vic Cleaning
Phone: 022 101 3720
Email: info@vicleaning.co.nz
We may update this Privacy Policy from time to time to reflect changes to our services, technology or applicable privacy requirements.